We're here to help. Find answers to common questions or submit a support ticket for personalized assistance.
| Item | Details |
|---|---|
| 1567823456@qq.com |
For any questions, feedback, or assistance, feel free to reach out to us via the email above. We typically respond within 2 business days.
To submit a support ticket, send an email to 1567823456@qq.com with the following information:
Our team will acknowledge your ticket within 2 business days and provide a resolution or follow-up within 5 business days.
Raccoon City currently does not support self-service password reset. Please contact your organization's administrator to have your password reset, or submit a support ticket via email for assistance. You will need to verify your identity before a new password is issued.
A mobile phone number is required for registration to comply with real-name verification regulations. However, after registration you may bind an email address and use it as an alternative login method.
Tap your avatar in the top-left corner of the main screen. If you belong to multiple organizations, a list will appear. Simply tap the organization you wish to switch to. Each organization maintains its own independent workspace and settings.
Your account within an organization is managed by your enterprise administrator. When you leave the organization or the organization is dissolved, the administrator will deactivate your organizational account. If you have questions about your account status, please contact your enterprise administrator directly.
Ensure that all your devices are connected to the internet and running the latest version of Raccoon City. Message synchronization requires an active network connection. If the issue persists, try logging out and logging back in on the affected device.
Yes. Long-press the message you wish to recall and select "Recall". Messages can only be recalled within 2 minutes of sending. After that window, the message can no longer be recalled.
First, check that your microphone permission is enabled for Raccoon City in your device's system settings. Then verify that you are not muted within the meeting interface. If you are using a Bluetooth headset, ensure it is properly connected and selected as the audio input device.
Meeting recording is available when enabled by your organization's administrator. Recorded files belong to the meeting host. The host is responsible for informing all participants and obtaining their consent before recording. Recordings are stored securely and can be accessed by the host through the meeting history.
Yes. The AI-powered meeting transcription feature converts spoken audio to text in real time. For multi-speaker meetings, anonymous voiceprint clustering is used to distinguish speakers. Voiceprint data is temporary and automatically deleted after processing — it is never stored or linked to your identity.
Ensure that your device's location services are enabled and set to high-accuracy mode. If you are indoors, try moving near a window or to an open area for better GPS signal. You may also use Wi-Fi or Bluetooth-based check-in if your administrator has configured those options.
Raccoon City supports GPS, Wi-Fi, and Bluetooth-based check-in for attendance. Your administrator determines which methods are available for your organization. If you experience issues with any check-in method, please contact your administrator or submit a support ticket.
No. AI tools only process content that you actively authorize or input. They do not automatically scan or read your entire conversation history. You have full control over which content is sent to the AI for processing.
When you use a third-party AI plugin, only the necessary content you provide is transmitted to the third-party service. If you choose not to use a plugin, no data is transmitted. We recommend reviewing the privacy policy of any third-party AI service before enabling it.
Raccoon City implements end-to-end transmission encryption, storage encryption, access isolation, and data masking. We have obtained security certifications including MLPS Level 3, ISO 27701, and ISO 27018. Regular security audits and vulnerability assessments are conducted to maintain the highest level of protection.
Personal information collected within the territory is stored on servers located in mainland China. In cross-border collaboration scenarios, data is transmitted via encryption, and overseas recipients are contractually bound to use it solely for office collaboration purposes.
You can manage permissions (camera, microphone, location, contacts, etc.) at any time through your device's system settings or within the Raccoon City app under Settings > Privacy > Permission Management. Revoking a permission will only disable the related feature and will not affect other functionality.
Raccoon City is available on iOS, Android, Windows, macOS, and as a web application. Mini-program versions are also available for select platforms. All versions share the same feature set and security standards.
On mobile devices, visit the App Store (iOS) or Google Play / your device's app store (Android) and search for "Raccoon City" to check for updates. On desktop, the application will notify you when a new version is available, or you can download the latest version from the official website.
No. Raccoon City is designed for enterprise office scenarios. Individuals under the age of 18 may not independently register or use an account.